When the Reset Password window appears, click the “ Deactivate Mac” option, then select “ Deactivate” to approve - don't worry, it’s only temporary.

If it asks you to choose an admin user, click “ Forgot all passwords?” even if you know the password.If it asks you to create a new keychain to save all your passwords, select “ OK” and your Mac will restart.If it instantly asks for an Apple ID, fill it in and then select the Reset Password option.If your computer restarts, follow the steps for option 1, above.If you see the option to use your Apple ID, select it.Once the reset is done select “ Restart”.Enter your new password then click “ Next”.

Choose the user you want to reset the password for then select “ Next”.

If you enabled FileVault, enter your recovery key (a long string of characters including letters and numbers) so that you can unlock your disk without having to use your iCloud account (your Apple ID).

Sign in with your Apple ID - you’ll receive a verification code to one of your other Apple devices that you can use to reset your password.

If you see the Restart and Show Password option, select it to restart your Mac then follow one of these instructions:.

Remember: all Macs have this button, even if you have TouchID - you can also use it to restart your computerĪfter determining that you’re in the right place, enter any password three times until one of the following password reset options comes up:.

If you find none of the above, the best thing to do is restart your device by pressing the power button for around 10 seconds - when it restarts you'll be in the right place.

If prompted with a Switch User option, select it to get to the login window.

If you see the Shut Down, Restart, and Sleep options you’re in the right place.

The login window only appears when you turn on, restart, or log out of your Mac. If you don’t remember your account password or if the password isn’t approved, you can always select the reset option on the login screen.

Reset your password through the Reset Password assistant.

Your Mac is impossible to unlock due to the password and you want a quick remote fix? Don't sweat it! Our technical experts have compilated a list of solutions so you can use it with no further problems.

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